Case Study
Narayana

Transforming Education with Cloud Telephony

The Narayana family is committed to fostering excellence in education by providing a strong foundation for students. With decades of experience, they continuously innovate and refine teaching methodologies to create exceptional and enriching student experiences.

Narayana
Related Stats

Size of the Client Business We Are Managing

  • 3.94 Billion Assets6
  • 30,000+ Employees
  • 3,80,000+ Clientele
  • 625+ Branches
narayanagroup.com

With a Remarkable 46+ year history of academic excellence, the Narayana Educational Group has become one of the largest and most respected educational organizations in Asia. We take pride in sharing our origin story.

narayanagroup.com

Industry

Education

Office Location

Hyderabad India

Founded

1979

The Challenges Faced

The problems they were having before joining hands with Sarv.

  • Narayana faced major communication hurdles, including a lack of call tracking, leading to data loss, and no proper call recording for student query analysis. Their system couldn’t handle high call volumes during peak admission periods, causing missed inquiries.
  • Additionally, there was no after-hours call management, leaving student queries unanswered. The absence of a centralized contact number further led to inconsistent communication.
  • To resolve these issues, Narayana needed a telephony solution with call tracking and recording to enhance data accuracy. They required a scalable system to manage surges in call traffic efficiently.
  • An IVR-based personalized guidance system was also essential to direct students to the right information. Lastly, they sought a single contact number for streamlined communication with students and parents.

What We Offered

Solutions that helped them overcome the pain points.

Cloud-Based Call Tracking & Recording

24/7 After-Hours Call Handling

Scalable Call Management System

Personalized IVR Solution

Unified Contact Number

Why Sarv

Reasons why most brands are putting their trust in the solutions we are offering?

  • Brief of Solution We Offered

    Cloud-Based Call Tracking & Recording

    Cloud-Based Call Tracking & Recording

    Implemented a system for efficient data management and student query analysis.

    24/7 After-Hours Call Handling

    24/7 After-Hours Call Handling

    Ensured uninterrupted communication by managing queries beyond office hours.

    Scalable Call Management System

    Scalable Call Management System

    Enabled seamless handling of high call volumes during peak admission periods.

    Personalized IVR Solution

    Personalized IVR Solution

    Provided structured student support with automated guidance.

    Unified Contact Number

    Unified Contact Number

    Established a single number for streamlined and consistent communication.

  • What Makes Sarv Capable

    Proven Expertise in Cloud Telephony

    Proven Expertise in Cloud Telephony

    Extensive experience in large-scale implementations, ensuring seamless communication.

    Reliable & Scalable Infrastructure

    Reliable & Scalable Infrastructure

    Guaranteed zero call loss with smooth call flow management for uninterrupted operations.

    Secure & Compliant Solutions

    Secure & Compliant Solutions

    Adheres to industry standards to maintain data security and user privacy.

    Client-Centric Approach

    Client-Centric Approach

    Sarv customizes its solutions to precisely tackle Narayana’s challenges, ensuring their specific needs are met.

  • What We Offered Extra

    Real-Time Call Analytics

    Real-Time Call Analytics

    Track, measure, and optimize call performance with instant insights.

    Automated ROI Reports

    Automated ROI Reports

    Monitor advertisement effectiveness with detailed, data-rich performance reports.

    Seamless CRM Integration

    Seamless CRM Integration

    Sync calls, leads, and customer interactions for efficient workflow management.

Customer Satisfaction

Trusted by over 50,000 companies of all sizes

  • samsung
  • Bharat Electronics
  • logo of income tax department india
  • Route Mobile
  • Tanla
  • Tikona