Malegaon Power Supply Limited (MPSL) is an electricity distribution franchisee of Maharashtra State Electricity Distribution Company Limited. MPSL is responsible for the production, collection, and distribution of electricity in the region. As a non-government company, it operates with the aim of providing uninterrupted power supply and excellent customer service to its consumers.
MPSL is a non-government electricity distribution franchisee under MSEDCL, serving the Malegaon region. It ensures uninterrupted power supply and responsive customer service across the area.
Industry
GovernmentOffice Headquarters
Maharashtra, IndiaFounded
1970The problems they were having before joining hands with Sarv
Solutions that helped them overcome the pain points.
Reasons why most brands are putting their trust in the solutions we are offering?
Calls are routed to agents based on shift timings, ensuring effective call handling across shifts.
A tailored IVR flow with regional language announcements and complaint status updates via SMS.
Integration with backend systems to track and update complaint status in real time.
Real-time call monitoring to maintain service quality and ensure customer satisfaction.
Easily manage high call volumes and scale as required with minimal hardware installation.
Our system integrates seamlessly with existing CRM systems, offering a unified experience.
Reduces the need for expensive hardware and ensures cost savings on large-scale operations.
Ensures that every call is monitored for quality service delivery, enhancing customer satisfaction.
All data is securely stored on the cloud, providing easy access and retrieval of past call records.
Efficient management of multiple agents through a single platform for smoother operations.
Tailored reports capturing key parameters to track agent productivity and optimize performance.
