Metropolis Hospital, a leading healthcare provider, encountered challenges in connecting patients with over 650 diagnostic centers and managing call routing effectively. DeepCall’s cloud IVR solution enabled seamless call connectivity, automated SMS follow-ups, and detailed caller management, significantly enhancing the hospital’s operational efficiency and patient service.
Metropolis Healthcare Limited is one of leading and renowned Indian diagnostics companies. The Company owns a chain of diagnostic centres across India, South Asia, Africa and the Middle East. Over the years, Metropolis has carved a niche for itself.
Industry
HealthcareOffice Headquarters
Mumbai IndiaFounded
1981The problems Metropolis Healthcare encountered before partnering with us.
Solutions that helped them overcome the pain points.
Reasons why most brands are putting their trust in the solutions we are offering?
Ensures seamless redirection of calls to the nearest lab or call center when lab technicians are unavailable.
Sends follow-up messages with application support links to assist callers after the call.
Automates call handling with smart routing and time-based announcements for efficient customer support.
Access in-depth reports and live insights to drive smarter decisions and boost performance.
Streamline operations with AI-powered chatbots, smart dialers, and automated customer interactions.
Reduce expenses with scalable, budget-friendly plans tailored to your business needs.
Benefit from 99.9% availability, keeping your communication channels operational at all times.
”Really appreciate the entire infrastructure and flow for various products. The entire team is proactive and customer-centric, always motivated to support at any given point. For our business stream, DeepCall products are helping and solving our purpose. Wishing the entire Team great success !! Highly recommended !!”
