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Virtual Call Center Virtual Call Center With AI

Simplify Your Call Center: Cloud, Self-Serve, Fully Featured

DeepCall brings your call center to the cloud with ease and flexibility. Set up, scale, and control all features from a single dashboard.

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Let’s Understand

About Call Center Services By DeepCall!

DeepCall is an all-in-one cloud-based virtual call center platform that teams of any size can deploy in minutes. As a purely online solution, it uses VoIP (internet telephony) instead of bulky PBX hardware.

You simply sign up, enter basic info, and your call center is live in as little as two minutes. Because it’s fully hosted in the cloud, your agents can work from any location or device: office, home, or on-the-go, as long as they have internet access.

You don’t need any third-party installers or costly equipment. DeepCall even lets you buy and manage phone numbers (caller IDs) right from the dashboard, and includes 24×7 support if you do need help.

Features:

  • Self-Service Setup: Get started in just minutes with a few clicks - no IT team required.
  • Access Anywhere: Cloud-hosted call center works on any laptop, desktop or smartphone
  • Custom Call Flows: Drag-and-drop IVR Studio lets you build single- or multi-level menus (call routing, auto-attendants, etc.) - “customizable call flows and routing” are core features of top platforms.
  • Real-Time Analytics: Supervisors get live dashboards tracking every call (number of calls, duration, answered vs missed, etc.). Detailed reports show agent KPIs and allow data-driven improvements.
  • All-in-One & Scalable: Everything - telephony, IVR, recording, reporting - is integrated in one platform. Add agents or features with a click, eliminate office overhead, and save on IT costs (studies show cloud centers can cut costs by ~10-40% vs. legacy centers

Why is DeepCall Different?

Traditional call centers rely on costly phones, servers, and offices. DeepCall’s virtual call center software removes those expenses and limitations.

Reduce Costs & Simplify Management
  • Reduce Costs & Simplify Management Switching to a cloud contact center can cut operational costs by 10–40%, thanks to reduced expenses on real estate and hardware.
  • Reduce Costs & Simplify Management DeepCall automates your entire workflow — including IVR menus, call routing, click-to-dial, and more — all within a single, unified platform.
  • Reduce Costs & Simplify Management You can update call flows anytime using our intuitive IVR Studio and dashboard, without needing any technical assistance.
  • Reduce Costs & Simplify Management 24×7 customer support is always available whenever you need help or guidance.
Work Anywhere, Scale Anytime
  • Work Anywhere, Scale Anytime With DeepCall’s cloud-based setup, managers can hire agents from anywhere — no physical office required.
  • Work Anywhere, Scale Anytime Easily scale your team by adding or removing users, numbers, or IVR lines in just a few clicks as your business needs change.
  • Work Anywhere, Scale Anytime Your virtual call center grows or shrinks effortlessly with your business — no hardware, no leases, just a flexible cloud subscription that adapts to you.
Fast, Intuitive Setup
  • Fast, Intuitive Setup Within minutes of signup, agents can log in and start taking calls. There’s no PBX box or switchboard to buy — everything runs directly in your browser.
  • Fast, Intuitive Setup Point-and-click tools let you create ring rules or call trees easily. For example, if you need a single hotline now, you can route it to one agent; if you need a multi-level IVR later, you can add it instantly. The system’s intuitive design makes setup simpler than you may think.
  • Fast, Intuitive Setup You can purchase virtual phone numbers (DIDs) and caller IDs directly from the panel. When an agent makes an outbound call, DeepCall displays any business caller ID you assign.

What Makes DeepCall Better Than Others in The Market?

This tightly integrated control — from buying numbers to assigning them in IVR flows — is part of what makes DeepCall a complete virtual call center solution.

DeepCall’s IVR Studio is a visual call-flow designer that lets you create advanced call handling without any coding. Build simple menus: “Press 1 for Sales, 2 for Support” or You can also build multi-tier IVRs: “Press 3 for Billing → 1 for Invoices, 2 for Payments”

Use multiple modules — callers, timers, conditions — to create your flow. Calls are automatically routed based on your rules, ensuring customers always reach the right place without needing a human operator.

Experts emphasize that modern call center software must offer customizable call flows and routing — exactly what DeepCall provides.
  • Assign agents and teams their own extensions and queues
  • Set business numbers (DIDs) for departments
  • Configure business hours, voicemail greetings, and more

  • Support for manual or automated outbound dialing with preview/power dialing modes
  • Control which company number or approved number can appear when agents make calls.
  • Purchase toll-free or local numbers directly from DeepCall’s number store — no third-party vendor required.
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Why DeepCall Stands Out in Terms Of Analysis?

DeepCall leverages String BI to provide advanced analytics and reporting, giving you real-time insights into call volumes, agent performance, and campaign effectiveness.

As CallHub notes, most virtual call center solutions provide “comprehensive analytics dashboards” showing exactly these metrics. Experts recommend choosing software with strong reporting so you “can see how your team is performing and where you can make improvements.”

Key Metrics at Your Fingertips

With DeepCall, you can quickly view:

  • Each agent’s call counts and talk times
  • Completed vs. missed calls
  • Average handle times and more

Performance data in DeepCall is updated continuously. Managers can:
  • Drill down by agent or queue to monitor live KPIs
  • Use automatic call recording and transcripts (optional) for quality reviews and training
  • Export reports or integrate with your CRM for further analysis

With these insights, you don’t just make calls—you learn from them. Detailed analytics help you Identify bottlenecks, such as long queue times & detect staffing gaps by which you can make quick operational adjustments to improve performance.

DeepCall: All-in-One Solution For Virtual Call Center

DeepCall was built to be a full-featured virtual call center from day one. Unlike piecing together several tools, DeepCall bundles everything you need—calling, IVR, queue management, call recording, SMS/email notifications, and more—into a single, easy-to-use dashboard.

All Common Requirements Covered

All Common Requirements Covered

Every typical call center requirement is included in our modules:

  • Skills-based routing
  • Time-of-day routing
  • Multi-line conferencing
  • Hold music & so on!

Need something extra? DeepCall also offers APIs and integrations, so you can extend the platform as your business grows.

Single-Vendor Solution

Single-Vendor Solution

With DeepCall, you won’t juggle multiple dashboards or support teams.

  • Telephone network to analytics—everything is operated by DeepCall.
  • Seamless integration means no hidden costs: no surprise license fees, no hardware maintenance, no consulting hours.
  • Industry research shows cloud contact centers replace expensive infrastructure with predictable subscription fees, giving you cost certainty.
Engineered for Scale & Reliability

Engineered for Scale & Reliability

DeepCall grows with your business:

  • Whether you have 5 agents or 500, enjoy enterprise-grade uptime and security.
  • Add new users or departments instantly.
  • No contracts locking you in; simply adjust your plan as your team expands.

Get Started in Minutes

Ready to transform your call center? Start a DeepCall trial today. Experience the flexibility of our cloud platform & see your call metrics in real time.

Virtual Contact Center Features of DeepCall

Multi-Level IVR

Customizable IVR menus guide callers to the right department or agent automatically, improving routing efficiency and reducing wait times.

Smart Call Routing

Intelligent routing directs calls based on agent availability, skillset, or customer context to ensure faster resolution.

Call Queuing

Handles high call volumes by placing calls in a queue with real-time monitoring and automated call-back options.

Voice Recording & Monitoring

Record all calls securely for quality checks, training, and compliance purposes.

Live Dashboard & Analytics

Supervisors monitor agent activity, call metrics, and performance in real-time for data-driven decisions.

CRM Integration

Access customer history and interaction data directly in the platform for personalized support.

Call Transfer & Conferencing

Transfer calls between agents or departments or add multiple participants for escalation or collaboration.

Number Masking

Protects privacy by hiding personal phone numbers during customer interactions.

Large-scale Call Centers

Handles multiple campaigns with balanced call distribution, real-time analytics, and compliance management.

Softphone / Remote Agent Access

Agents can make and receive calls from laptops or mobile devices, supporting remote and hybrid teams.

Automatic Call Distribution (ACD)

Distributes incoming calls evenly among available agents to balance workload efficiently.

Sticky Agent

Ensures repeat callers are connected to the same agent whenever possible, improving continuity and customer satisfaction.

Text-to-Speech & Voice-to-Text

Converts text prompts into voice messages and transcribes voice into text for better automation and reporting.

Click-to-Call Functionality

Allows customers to connect instantly through website or app buttons, improving lead conversion.

Conference & Multi-Party Calls

Conduct collaborative calls with multiple agents or departments without interrupting the customer experience.

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FAQS

A virtual call center is a cloud-based communication system that allows agents to handle inbound and outbound calls from any location. Unlike traditional setups, it doesn’t require physical infrastructure — all operations run online via virtual call center software like DeepCall.

A virtual call center connects agents, managers, and customers through cloud telephony. Calls are routed via the internet to remote agents who can access dashboards, CRM integrations, and call analytics in real-time.

A virtual call center offers lower costs, remote flexibility, scalability, real-time monitoring, and faster setup. With DeepCall, you also get AI-based call routing, IVR, auto dialers, and CRM integration to improve agent efficiency and customer satisfaction.

Traditional call centers rely on on-premise hardware and fixed office locations. Virtual call centers operate entirely on the cloud — agents can work remotely, calls are managed online, and businesses save on infrastructure and maintenance costs.

Yes. DeepCall’s virtual call center software supports both inbound and outbound call flows, including predictive dialers, IVR, and click-to-call features for seamless customer communication.

DeepCall offers:
  • Cloud-based scalability (no hardware needed)
  • Smart IVR routing
  • Predictive and power dialers
  • Call recording and analytics
  • CRM & API integrations
  • Multi-level user access, monitoring & much more

Yes. DeepCall ensures end-to-end call encryption, data masking, and role-based access control to protect customer information and maintain compliance with industry standards.

A virtual call center is ideal for customer support, e-commerce, BFSI, education, healthcare, and telemarketing businesses that require flexible, scalable, and affordable communication systems.

With DeepCall, setup is quick and cost-effective. Pricing depends on your team size, call volume, and additional features like auto dialers or IVR menus. Since it’s cloud-based, you avoid hardware or maintenance expenses.

DeepCall stands out as one of the best virtual call center providers in India, offering end-to-end automation, AI-driven routing, 24/7 support, and powerful integrations — all from a single, easy-to-use dashboard.