Case Study
PURE EV

Powers Customer Support with Sarv’s Cloud Telephony

Founded in 2015 and incubated at IIT Hyderabad, PURE EV is an Indian electric vehicle manufacturer specializing in electric scooters and motorcycles under the brand “PURE EV.” The company focuses on promoting sustainable energy solutions and has developed a range of eco-friendly vehicles powered by lithium-ion batteries.

With a strong presence in the Indian electric two-wheeler market, PURE EV has expanded operations to South Asian countries like Nepal and Bhutan, further strengthening its brand as a leader in the EV industry.

Sintex
Related Stats

Size of the Client Business We Are Managing

  • 300 Employees
  • 20,000+ Customers
  • 70 Dealerships
  • 70 Outlets
pureev

PURE EV, incubated at IIT Hyderabad, manufactures eco-friendly electric scooters and bikes powered by lithium-ion batteries. With a growing presence in India and South Asia, it champions sustainable mobility solutions.

pureev.in

Industry

Automobile

Office Headquarters

Hyderabad India

Founded

2015

Previous Provider & Challenges

The problems they were having before joining hands with Sarv.

  • Before partnering with Sarv, PURE EV had no IVR system in place to manage its daily call volume, which ranged from 500 to 1,000 calls across sales, service, and support. All calls were handled manually, leading to operational inefficiencies and missed opportunities for effective customer engagement.
  • As the company scaled, the lack of advanced features became a bottleneck. They required real-time call monitoring, a multi-level IVR system, and minimal downtime to streamline operations and maintain service quality.
  • Additionally, PURE EV's expanding dealership network created the need for a more scalable solution that could support growing call traffic without compromising performance or user experience.

What We Offered

Solutions that helped them overcome the pain points.

Cloud-Based Toll-Free IVR System

WhatsApp API Webhook Integration

Seamless Call Routing

Why Sarv

Reasons why most brands are putting their trust in the solutions we are offering?

  • Brief of Solution We Offered

    Cloud-Based Toll-Free IVR System

    Cloud-Based Toll-Free IVR System

    Intelligent call routing with DTMF support to direct calls efficiently.

    WhatsApp API Webhook Integration

    WhatsApp API Webhook Integration

    Automated messaging & chatbot support for better customer engagement.

    Seamless Call Routing

    Seamless Call Routing

    Calls directed to relevant departments or telecallers’ phones based on predefined criteria.

  • What Makes Sarv Capable

    Proven Expertise in Cloud Telephony

    Proven Expertise in Cloud Telephony

    Years of experience delivering scalable IVR and call management solutions.

    Comprehensive IVR & Call Routing

    Comprehensive IVR & Call Routing

    Multi-level IVR with DTMF and multi-language announcements.

    WhatsApp API & Webhook Integration

    WhatsApp API & Webhook Integration

    Automated messaging and chatbot-driven support.

    Reliable Call Handling & Uptime

    Reliable Call Handling & Uptime

    Tailored solutions designed to meet unique business requirements within budget.

    Real-Time Monitoring & Reporting

    Real-Time Monitoring & Reporting

    Advanced analytics to track call performance and agent efficiency.

    Scalability & Customization

    Scalability & Customization

    Flexible solutions that can scale with PURE EV’s growing network.

    Quick Implementation & Dedicated Support

    Quick Implementation & Dedicated Support

    Rapid deployment with ongoing assistance for optimization.

  • What We Offered Extra

    WhatsApp API Webhook Integration

    WhatsApp API Webhook Integration

    Enabling automated chatbot support to improve customer interactions.

    Advanced Call Analytics

    Advanced Call Analytics

    Providing deep insights into call flow and agent performance.

Customer Satisfaction

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