Case Study
Sintex Plastics Technology Limited

Optimized Telephony Solutions for Sintex Plastics

Sintex Plastics Technology Limited, originally incorporated as The Bharat Vijay Mills Limited in June 1931, has become a global leader in plastics and textile solutions. Headquartered in Kalol, Gujarat, Sintex has expanded its footprint across nine countries and four continents, serving a vast network of retailers, suppliers, and customers. Committed to innovation and sustainability, Sintex continuously enhances its product offerings to meet evolving market demands.

Sintex
Related Stats

Size of the Client Business We Are Managing

  • 10,170 Crore Total Assets
  • 800 Distributors
  • 13,000 Retailers
  • 9 Branches
sintexonline

Sintex Plastics Technology Limited is a global leader in plastics and textile solutions, serving retailers and suppliers across nine countries. Focused on innovation and sustainability, Sintex continuously adapts to market demands.

sintexonline.com

Industry

Textile

Office Headquarters

Kalol India

Founded

1931

The Challenges Faced

The issues Sintex encountered before collaborating with us.

  • Before partnering with Sarv, Sintex faced several challenges in managing communication with its retailers and suppliers. The existing communication channels were inefficient, causing delays and poor customer experiences.
  • There was also a lack of streamlined processes for connecting retailers with suppliers, and the absence of 24/7 support and real-time updates further compounded the issue. The company struggled with poor call and database management, which led to delayed responses, and lacked automation for sales target tracking and program promotions.
  • Sintex sought a comprehensive, scalable solution to address these gaps. They needed a centralized cloud-based telephony system for improved communication, a multi-language IVR system to cater to regional retailers, and automated SMS alerts for program updates and sales performance.
  • Additionally, they required a robust call tracking, reporting, and analytics system to evaluate performance and streamline operations effectively.

What We Offered

Solutions that helped them overcome the pain points.

Cloud Telephony with Multi-Level IVR

Automated SMS Notifications

Call Management System

Call Reporting Dashboard

Why Sarv

Reasons why most brands are putting their trust in the solutions we are offering?

  • Brief of Solution We Offered

    Hybrid Cloud Telephony with Multi-Level IVR

    Hybrid Cloud Telephony with Multi-Level IVR

    A flexible cloud-based telephony solution with customized IVR for efficient call management.

    24/7 Toll-Free Helpline

    24/7 Toll-Free Helpline

    Ensuring round-the-clock support for retailer and supplier queries, improving customer satisfaction.

    Automated SMS Notifications

    Automated SMS Notifications

    Timely updates on sales programs, target achievements, and appreciation messages.

    Centralized Call Management System

    Centralized Call Management System

    Real-time tracking and call notes for enhanced service quality.

    Customized Call Reporting Dashboard

    Customized Call Reporting Dashboard

    In-depth analytics and insights to support better decision-making and performance evaluation.

  • What Makes Sarv Capable

    High-Volume Customer Interaction Solutions

    High-Volume Customer Interaction Solutions

    Proven expertise in managing large-scale communication needs with high efficiency.

    Scalable Infrastructure

    Scalable Infrastructure

    Robust infrastructure designed to grow with Sintex’s expanding requirements, ensuring smooth operations.

    Tailored Communication Solutions

    Tailored Communication Solutions

    Extensive experience in creating customized communication strategies for large enterprises like Sintex.

  • What We Offered Extra

    API Integration for CRM and Analytics

    API Integration for CRM and Analytics

    Integrates with CRM and analytics tools for streamlined customer data management and insights.

    Real-Time Call Routing

    Real-Time Call Routing

    Directs calls based on retailer needs, ensuring quicker resolutions.

    Automated Call Forwarding

    Automated Call Forwarding

    Routes calls to the appropriate department based on language and query type.

    Live Agent Support & Training

    Live Agent Support & Training

    Provides real-time support and training to agents for efficient call handling.

Customer Satisfaction

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