The Municipal Corporation of Amritsar took proactive steps during the COVID-19 pandemic to safeguard public health. With a mission to detect and contain outbreaks early, the civic body adopted digital measures like automated calls to collect information directly from residents and identify suspected cases efficiently.
Municipal Corporation Amritsar is the governing civic body responsible for city infrastructure, public health, and community welfare in Amritsar. During COVID-19, it adopted digital tools for effective citizen engagement and health monitoring.
Industry
Government / Public HealthOffice Headquarters
Amritsar, Punjab IndiaFounded
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Trigger mass calls automatically to collect health data from citizens.
Engage callers through self-service menus for accurate pre-screening responses.
Visual dashboards highlight zone-wise response density to assist in quick decision-making.
Modify call flow, questions, and language preferences anytime as per changing requirements.
All citizen data handled with top-grade encryption and compliance protocols to ensure confidentiality.
User-friendly interface designed for civic teams to run and monitor campaigns without IT support.
Fully remote execution ensured safety for health teams and citizens.
Live updates helped the city divide areas into Red, Orange, and Green zones.
Freed up human resources for critical on-ground operations.
