Kota Electricity Distribution Limited (KEDL) is a public incorporated company classified as a non-government entity. It is responsible for the production, collection, and distribution of electricity in Kota, Rajasthan. KEDL is a fully owned subsidiary of CESC Ltd and operates as a Distribution Franchisee of Jaipur Vidyut Vitaran Nigam Limited (JVVNL).
Kota Electricity Distribution Limited (KEDL) is a non-government power distribution company serving Kota, Rajasthan. It operates as a subsidiary of CESC Ltd and a franchisee of JVVNL.
Industry
GovernmentOffice Headquarters
Kota RajasthanFounded
2016The problems they were having before joining hands with Sarv.
Solutions that helped them overcome the pain points.
Reasons why most brands are putting their trust in the solutions we are offering?
Ensuring uninterrupted service by integrating softphones and mobile-based call management in case of failover.
Designed to match KEDL’s operational requirements, ensuring faster resolution of consumer complaints.
Automatic retrieval of complaint status upon call connection for registered consumers.
Live monitoring tools, including spy and whisper functionalities, to enhance agent productivity.
Proficient in managing government franchisee operations with minimal downtime, ensuring seamless service continuity.
Proven track record in handling large-scale customer support systems efficiently, optimizing response time and resolution rates.
Ensure seamless communication with 99.9% uptime, keeping your channels operational whenever needed.
Enhance efficiency with AI-powered solutions, including chatbots, smart dialers, and automated customer interactions.
Ensures seamless call handling during system failures with automatic failover support.
Enables cost-effective expansion to accommodate growing operational needs.
Streamlines operations by managing multiple agents and departments from a single interface.
”The Sarv team is very responsive and supportive in smoothly managing our essential emergency services. A coordinator is very helpful with easy and alternate solutions at a reasonable price. We would look for long-term healthy partnerships. We want to convey our heartiest gratitude and best wishes from the CESC Rajasthan Team for your future path.”
