Feature | Sarv (DeepCall) | Ozonetel |
---|---|---|
Fully in-house, Made-in-India CPaaS platform | ||
High Scalability & Flexibility with Advanced APIs | ||
Call Quality & Connectivity | ||
24/7 Direct OEM Support | ||
Cost-effective, no hidden charges | ||
AI-driven IVR with NLP support | ||
Omnichannel Capability | ||
Built-in compliance for BFSI, healthcare, and government | ||
On-prem/ Hybrid/ Cloud - Flexible deployment | ||
Centralised Reportnig & monitoring | ||
Direct Delivery with no SI Dependency | ||
Ease of Integration |
How DeepCall Manages Multi-Channel Communication:
Voice: Cloud-based inbound & outbound calling, IVR, call routing, and call masking for seamless customer interactions.
Email: Complete workspace offered with the drive, editor & docs, email inbox. Cost effective & easy to use & manage.
SMS: Supports bulk SMS, OTPs, and promotional messaging to keep customers informed.
WhatsApp Business API (WABA): Enables automated messaging, customer support, and notifications on WhatsApp.
Cloud-Native Flexibility: Instantly add more agents, virtual numbers, or communication channels.
Omnichannel Expansion: Scale from voice to WhatsApp, SMS, chat, and email without switching platforms.
High Call Volume Handling: Supports millions of calls/messages daily with auto-scalable resources.
API-First Architecture: Seamlessly integrates with CRMs, ERPs, and third-party apps for limitless growth.
No downtime, no infrastructure worries—just plug, scale, and grow!