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Elevating Cloud Telephony

Empowering businesses to enhance customer experiences through advanced communication features.

  • AI-Powered Call Routing: Utilizes artificial intelligence to efficiently direct calls to the most appropriate agents, improving response times and customer satisfaction.
  • Predictive Dialer: Automates outbound calling by predicting agent availability, reducing idle time and increasing productivity.
  • Comprehensive Analytics: Provides detailed reporting and analytics to monitor performance, identify trends, and optimize operations.
  • Scalability & Security: Prioritizes seamless scalability and robust security, ensuring your business communication adapts to growth while safeguarding sensitive information.
Trusted by over 50,000 companies of all sizes

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Built in India, Powered for the World: The Fully In-House CPaaS Revolution

Knowlarity Platform

Knowlarity Platform
Cloud-based, dependent on third-party integrations
Hosted on third-party cloud infrastructure
Provides voice solutions but limited control over customization & analytics
Relies on third-party WABA providers for services
SMS services available, but relies on external gateways
Number masking available but often an add-on service
Call analytics available but limited in customization
Omnichannel but not as deeply integrated as DeepCall
Limited scalability, relies on predefined features
Support available but often through third-party service providers
Hosted on external servers, compliance dependent on third-party policies
Higher costs due to third-party dependencies

VS

Call Center Solution
Infrastructure
Voice Solutions
WhatsApp Business API (WABA)
SMS & Messaging Services
Number Masking
Call Recording & Analytics
Omnichannel Capabilities
Scalability & Customization
Support & Service
Compliance & Data Security
Pricing & Cost-Effectiveness

Sarv (DeepCall)

Sarv (DeepCall)
Fully customizable in-house built solution with high flexibility
In-house developed & hosted in India for better security & compliance
Advanced voice features, including AI-powered IVR, call analytics, voice broadcasting, and call masking
Direct integration with WABA for marketing, customer support & notifications
Integrated bulk SMS, OTP, & promotional messaging for seamless communication
Built-in number masking for privacy & security in customer interactions
End-to-end call analytics with detailed reports & real-time monitoring
Unified communication across Voice, SMS, WhatsApp, Email, and Webchat
Highly scalable & flexible, allowing businesses to customize as per requirements
24/7 Direct OEM support, no system integrators involved
Hosted in India, GDPR & DND compliant, ensuring better regulatory adherence
More cost-effective due to in-house infrastructure and direct integrations
Feature Sarv (DeepCall) Platform Knowlarity Platform
Call Center Solution Fully customizable in-house built solution with high flexibility Cloud-based, dependent on third-party integrations
Infrastructure In-house developed & hosted in India for better security & compliance Hosted on third-party cloud infrastructure
Voice Solutions Advanced voice features, including AI-powered IVR, call analytics, voice broadcasting, and call masking Provides voice solutions but limited control over customization & analytics
WhatsApp Business API (WABA) Direct integration with WABA for marketing, customer support & notifications Relies on third-party WABA providers for services
SMS & Messaging Services Integrated bulk SMS, OTP, & promotional messaging for seamless communication SMS services available, but relies on external gateways
Number Masking Built-in number masking for privacy & security in customer interactions Number masking available but often an add-on service
Call Recording & Analytics End-to-end call analytics with detailed reports & real-time monitoring Call analytics available but limited in customization
Omnichannel Capabilities Unified communication across Voice, SMS, WhatsApp, Email, and Webchat Omnichannel but not as deeply integrated as DeepCall
Scalability & Customization Highly scalable & flexible, allowing businesses to customize as per requirements Limited scalability, relies on predefined features
Support & Service 24/7 Direct OEM support, no system integrators involved Support available but often through third-party service providers
Compliance & Data Security Hosted in India, GDPR & DND compliant, ensuring better regulatory adherence Hosted on external servers, compliance dependent on third-party policies
Pricing & Cost-Effectiveness More cost-effective due to in-house infrastructure and direct integrations Higher costs due to third-party dependencies
Customer Satisfaction

Trusted by over 50,000 companies of all sizes

  • samsung
  • Bharat Electronics
  • logo of income tax department india
  • Route Mobile
  • Tanla
  • Tikona
Need more help?

Find the answers you need

Yes, DeepCall offers tailored communication solutions for industries like Healthcare, BFSI & more, ensuring seamless customer interactions and operational efficiency.

Here’s how it caters to different sectors:

Healthcare – Secure patient communication, appointment reminders, teleconsultation, and emergency response. Read

BFSI – Automated banking alerts, fraud prevention calls, KYC verification, and secure customer interactions. Read

Retail & E-commerce – Order updates, customer support, automated voice campaigns, and feedback collection.

Government & Public Services – Large-scale citizen communication, emergency response (e.g., UP112), and service alerts. Read

DeepCall’s AI-powered cloud telephony ensures industry-specific compliance, scalability, and security, making it a preferred choice for businesses of all sizes.

Yes, DeepCall supports integration with existing systems such as Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) platforms. This integration ensures that agents have access to relevant customer information during interactions, enhancing efficiency and customer satisfaction.

DeepCall offers API integration solutions that facilitate seamless connectivity between your current systems and their platform. This allows for synchronized data, automated processes, and personalized interactions, tailored to the unique needs of your business.

Artificial Intelligence (AI) enhances call center operations by:
  • Automating Routine Tasks: Handling common inquiries through chatbots or IVR systems.
  • Predictive Analytics: Forecasting call volumes and customer behavior.
  • Sentiment Analysis: Assessing customer emotions during interactions to tailor responses.

DeepCall serves a wide range of industries, including telecommunications, logistics, education, and government sectors, providing tailored solutions to meet specific communication needs.

Yes, DeepCall is designed to scale with your business needs, accommodating growth and fluctuating call volumes without compromising performance. Its cloud-based infrastructure ensures flexibility and scalability.

Yes, DeepCall supports multi-channel communication, enabling businesses to manage customer interactions across various platforms, including voice calls, emails, live chat, and social media, all within a unified interface.

DeepCall offers 24/7 customer support via phone and email, ensuring that businesses receive timely assistance whenever needed.