Case Study
FinoBank

Transform Lead Management & Customer Engagement with Sarv’s Smart Automation

Fino Payments Bank is a financial institution dedicated to serving India's banking needs for over a decade. With a strong commitment to providing seamless banking experiences, Fino ensures that its customers and their families receive simple, accessible, and efficient financial services. Their banking solutions can be accessed anytime, anywhere, including through their widespread local networks.

FinoBank
Related Stats

Size of the Client Business We Are Managing

  • 2,972+ Employees
  • 3,526 Cr Assets
  • 7 Lakhs+ Fino Points
finobank.com

We understand consumers and their needs from a bank and it is our continuous endeavor to provide them with an unmatched banking experience, through our simple products & services that can easily be accessed anytime, anywhere. Hamesha

finobank.com

Industry

Finance

Office Headquarters

Navi Mumbai India

Founded

2006

Previous Provider & Challenges

The problems they were having before joining hands with Sarv.

  • Before partnering with Sarv, Fino Payments Bank struggled with efficiently managing incoming leads and customer engagement. They needed a Missed Call Number Solution that allowed customers to express interest by giving a missed call, but their previous provider lacked automation, leading to missed opportunities and inefficient tracking.
  • Additionally, they required an automated lead logging system to capture customer details with timestamps for seamless follow-ups. Managing high call volumes was another challenge, as they lacked an efficient call routing and IVR solution to direct inquiries to the right representatives while handling time-specific announcements.
  • Sarv provided a scalable missed call solution integrated with automation, CRM logging, and an intelligent IVR system. This enabled Fino Payments Bank to streamline lead capture, enhance customer engagement, and improve operational efficiency.

What We Offered

Solutions that helped them overcome the pain points.

Missed Call Number Solution

Automated Lead logging system

Advanced IVR system

Why Sarv

Reasons why most brands are putting their trust in the solutions we are offering?

  • Brief of Solution We Offered

    Missed Call Number Solution

    Missed Call Number Solution

    Capture leads instantly as customers show interest with a simple missed call.

    Automated Lead Logging System

    Automated Lead Logging System

    Automatically log customer details with timestamps, ensuring seamless follow-ups and engagement.

    Advanced IVR System

    Advanced IVR System

    Smart call routing with time-specific announcements for better customer experience and efficiency.

  • What Makes Sarv Capable

    All-in-One Platform

    All-in-One Platform

    Experience seamless integration of voice, video, email, and more through a single, unified communication hub.

    Cost-Efficient Solutions

    Cost-Efficient Solutions

    Reduce operational expenses with adaptable pricing and scalable solutions that evolve alongside your business.

    High Availability

    High Availability

    Rely on 99.9% uptime to keep your communication channels operational whenever you need them.

    Enhanced Customer Experience

    Enhanced Customer Experience

    Boost satisfaction with personalized interactions and multi-channel support tailored to your customers' needs.

  • What is the impact created?

    10K

    Accounts are unblocked monthly.

    1.2K

    Account open requests daily.

    54K

    Restriction removal requests in a month.

    500

    Queries on insurance and account monthly

Customer Satisfaction

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