Case Study
Detel

Improving DETEL's Best Customer Care Service Experience with Sarv

DETEL is a brand under SG Corporate Mobility Pvt Ltd, which was founded in 1991. DETEL has revolutionized the mobile industry by introducing budget-friendly feature phones, including the world's most economical mobile device. With a strong commitment to the Make in India initiative, DETEL has gained recognition for its high-quality yet affordable mobile devices and accessories.

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Related Stats

Size of the Client Business We Are Managing

  • 500+ Employees
DETEL

DETEL, a brand under SG Corporate Mobility Pvt Ltd, is known for its affordable, high-quality mobile devices and strong commitment to the Make in India initiative. It revolutionized the industry by launching the world’s most economical mobile phone.

accormotors.com/detel

Industry

Electronics

Office Headquarters

Gurgaon India

Founded

1991

The Challenges Faced

The problems Detel encountered before partnering with us.

  • The previous vendor struggled to provide consistent customer support, leading to long wait times and inefficient call handling. During product launches and promotions, the system was unable to manage high call volumes, resulting in missed opportunities and frustrated customers.
  • Additionally, there was no structured call tracking or reporting mechanism, making it difficult to analyze service quality and optimize customer interactions. The lack of an automated feedback collection system further hindered customer engagement, as there was no way to send thank-you or follow-up messages after calls.
  • Moreover, limited call recording capabilities made it challenging to review conversations for quality assurance. To address these gaps, the company sought a 24x7 helpline, real-time analytics, an SMS-based feedback system, live call tracking, and a scalable cloud infrastructure for peak load management.

What We Offered

Solutions that helped them overcome the pain points.

Cloud Telephony Solution

Toll-Free Helpline Service

Call Tracking & Analytics

Live Call Recording & Monitoring

Automated SMS Notifications

CRM Integration

Why Sarv

Reasons why most brands are putting their trust in the solutions we are offering?

  • Brief of Solution We Offered

    Cloud Telephony Solution

    Cloud Telephony Solution

    A centralized platform to manage all incoming and outgoing calls efficiently.

    Toll-Free Helpline Service

    Toll-Free Helpline Service

    Ensured uninterrupted customer support with seamless call routing.

    Call Tracking & Analytics

    Call Tracking & Analytics

    Provided detailed logs of answered, missed, and partially missed calls.

    Live Call Recording & Monitoring

    Live Call Recording & Monitoring

    Allowed DETEL’s team to review and improve customer interactions.

    Automated SMS Notifications

    Automated SMS Notifications

    Integrated thank-you and feedback messages after each call.

    Mini CRM Integration

    Mini CRM Integration

    Enabled agents to make notes during live calls for improved follow-up efficiency.

  • What Makes Sarv Capable

    Experience in Handling Large-Scale Operations

    Experience in Handling Large-Scale Operations

    Expertise in managing customer interactions for enterprises with high call volumes.

    Proven Track Record

    Proven Track Record

    Successfully provided solutions to businesses across diverse industries.

    Scalable Infrastructure

    Scalable Infrastructure

    Ensured DETEL’s customer service operations could handle surges in demand effortlessly.

    Cost-Effective Solutions

    Cost-Effective Solutions

    Delivered a budget-friendly, highly efficient platform.

  • What We Offered Extra

    Number Masking for Privacy Protection

    Number Masking for Privacy Protection

    Ensured customer-agent interactions remained confidential.

    Multi-Language IVR Support

    Multi-Language IVR Support

    Improved accessibility for customers across India.

    Real-Time Call Transfer & Forwarding

    Real-Time Call Transfer & Forwarding

    Allowed seamless call redirection to the right department.

Customer Satisfaction

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