Stryder Boosts CX with Sarv IVR Solution

Enhancing Customer Engagement with Smart IVR Solutions

Stryder Cycle Pvt. Ltd., a wholly-owned subsidiary of Tata International Ltd., began with a mission to supply quality bicycles to World Bicycle Relief in Africa. In 2009, the brand entered the Indian market under the name Tata Stryder.

Today, Stryder is available at over 4000 retail outlets across India, with exports to SAARC, Africa, and the Middle East, serving over three million riders. The brand celebrated a decade of operations in 2020.

Stryder Cycle Pvt. Ltd., a Tata International subsidiary, offers quality bicycles across India and global markets, serving over three million riders.
With a strong retail presence and export network, Stryder continues to promote affordable and reliable mobility solutions.

stryderbikes.com

Industry

Automobile

Office Headquarters

Ludhiana, India

Founded

2019

Previous Provider & Challenges

The problems they were having before joining hands with Sarv.

Stryder Cycle was previously utilizing IVR services from a CPaaS provider but encountered multiple limitations that hindered operational efficiency and customer engagement. One of the major issues was limited call routing capabilities—the system lacked time-based routing, making it difficult to manage call flow during peak and off-peak hours. This led to calls being directed inefficiently, resulting in delays and missed opportunities to connect with customers.
Another significant challenge was the low call connectivity rate. A noticeable portion of outbound and inbound calls failed to connect successfully, directly affecting the customer experience and the company's ability to offer timely support. Even when calls did go through, poor voice clarity often disrupted conversations, creating communication gaps and dissatisfaction among callers.
In addition, Stryder Cycle struggled with insufficient reporting and insights. The dashboard provided by the earlier vendor lacked the depth and flexibility needed to monitor real-time performance or extract actionable data. Without access to detailed analytics, the team found it difficult to assess call trends, agent performance, or campaign effectiveness—making continuous improvement nearly impossible.

What We Offered

Solutions that helped them overcome the pain points.

Advanced Call Routing

Improved Call Connectivity

High-Quality Voice Communication

Comprehensive Reporting & Insights

Scalable & Reliable IVR Solution

Why Sarv

Reasons why most brands are putting their trust in the solutions we are offering?

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Brief of Solution We Offered

Advanced Call Routing

Time-based and condition-based call routing to ensure optimal call distribution.

Improved Call Connectivity

Optimized telecom infrastructure to enhance call success rates.

High-Quality Voice Communication

Crystal-clear voice transmission for a seamless customer experience.

Comprehensive Reporting & Insights

A dynamic dashboard offering real-time call analytics, daily summaries, and actionable insights.

Scalable & Reliable IVR Solution

A flexible IVR system capable of handling high call volumes efficiently.
What Makes Sarv Capable

Proven Track Record

Years of experience in handling IVR, call routing, and telecom solutions for diverse industries.

Cutting-Edge Technology

Our platform is built with advanced features that ensure seamless call management and reporting.

Customization & Flexibility

We tailor solutions to meet specific business needs, ensuring efficiency and scalability.

Dedicated Support & Optimization

Continuous monitoring, troubleshooting, and enhancements to maintain optimal performance.
What We Offered Extra

AI-Powered Speech Analytics

Real-time call analysis to improve customer interactions.

Missed Call & SMS Alerts

Automated follow-ups for unanswered calls to enhance customer engagement.

WhatsApp Business API Integration

An omnichannel communication approach to complement IVR services.

CRM Integration

Seamless connectivity with their existing CRM for better data utilization and customer service.

Auto-Dialer for Outbound Calls

To automate customer outreach and improve engagement rates.