Case Study
Pharmasecure

Helping Pharmasecure Keep Its Vision in Motion

Pharmasecure was founded in 2007 with a vision to protect the world from counterfeit goods. As a global leader in pharmaceutical supply chain safety, Pharmasecure provides solutions for protection, track & trace, and patient engagement. Headquartered in the United States, the company has safeguarded over 4 billion packages with its technology-powered offerings.

pharmasecure
Related Stats

Size of the Client Business We Are Managing

  • 4 Billion+ Protected Packages
  • 17+ Years of Industry Expertise
pharmasecure

Pharmasecure, is a global leader in pharmaceutical safety, offering protection, track & trace, and patient engagement solutions. It has secured over 4 billion packages worldwide.

www.pharmasecure.com

Industry

Healthcare

Office Headquarters

New Hampshire, USA

Founded

2007

The Challenges Faced

The problems they were having before joining hands with Sarv.

  • Pharmasecure was on a mission to fight the growing threat of counterfeit drugs. To make a real impact, they needed to spread awareness and educate the public on identifying and avoiding fake medicines.
  • However, their existing communication setup lacked the flexibility and scalability to handle large outreach campaigns. They required a cloud-based solution that could support both inbound and outbound calls, ensuring smooth supervision and efficient agent performance.
  • A centralized, trackable system was crucial to managing patient engagement, monitoring calls, and enabling healthcare representatives to connect with the public seamlessly. That’s when they partnered with Sarv.

What We Offered

Solutions that helped them overcome the pain points.

Inbound & Outbound Cloud Call Center

Dedicated Healthcare Representative Logins

Unified CLI for IVR and Agent Routing

Supervisor Monitoring Capabilities

Why Sarv

Reasons why most brands are putting their trust in the solutions we are offering?

  • Brief of Solution We Offered

    Unique CLI Numbers

    Unique CLI Numbers

    Provided dedicated numbers for inbound and outbound operations.

    Agent Profile Logins

    Agent Profile Logins

    Healthcare reps log in to personalized dashboards to manage calls.

    Monitored Call Flow

    Monitored Call Flow

    Supervisors can monitor agent activity in real time.

    IVR Configuration

    IVR Configuration

    Smart IVR built on the same CLI routes calls to healthcare reps for smooth engagement.

  • What Makes Sarv Capable

    Healthcare-Focused Communication Support

    Healthcare-Focused Communication Support

    Tailored telephony and IVR systems to meet the needs of pharmaceutical operations.

    Custom IVR & Monitoring Tools

    Custom IVR & Monitoring Tools

    Efficient call routing and supervisory tools for complete control.

    Secure & Scalable Platform

    Secure & Scalable Platform

    Handles sensitive outreach campaigns with secure data storage and zero infrastructure hassle.

  • What We Offered Extra

    Call Analytics Dashboard

    Call Analytics Dashboard

    Insights into awareness campaign reach, call volume, and agent activity.

    Cloud Infrastructure

    Cloud Infrastructure

    No need for on-site setup or maintenance; completely managed by Sarv.

    Agent Efficiency Tools

    Agent Efficiency Tools

    Designed for faster logins, easy report generation, and better patient interactions.

Customer Satisfaction

Trusted by over 50,000 companies of all sizes

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