Case Study
Hindustan Bike

Smooth Communication for Smooth Rides

Established in 2018 in Bhiwadi (Rajasthan), Hindustan bikebegan its journey manufacturing bicycles and components for all age groups—men, women, and children. With a growing presence in the Indian cycling market, they also produce high-performance racer bikes.

Hindustan Bike
Related Stats

Size of the Client Business We Are Managing

  • 1,500+ Local Followers
  • 10+ Regional Coordinators
  • 30+ Active Volunteers
  • 3+ Ongoing Welfare Campaigns
Hindustan Bike

Hindustan Bicycle is committed to manufacturing high-quality cycles and components, catering to varied market segments.

hindustanbikes.com

Industry

Automobile

Office Headquarters

Bhiwadi, Rajasthan

Founded

2018

Previous Provider & Challenges

The problems they were having before joining hands with Sarv.

  • With rapid business growth, Hindustan Bicycle started receiving a high volume of calls from dealers, suppliers, and customers. This surge made it difficult to manage communication efficiently.
  • The client had shared multiple mobile numbers with various stakeholders, leading to confusion and a lack of centralized control. There was no proper system in place to filter, track, or prioritize incoming queries.
  • This scattered communication not only affected response times but also diluted the brand’s image. A lack of a unified contact point made the business appear unorganized and less professional.

What We Offered

Solutions that helped them overcome the pain points.

Toll-Free Number

Why Sarv

Reasons why most brands are putting their trust in the solutions we are offering?

  • Brief of Solution We Offered

    One Toll-Free Number

    One Toll-Free Number

    A single, professional point of contact for all stakeholders across the country.

    Call Routing System

    Call Routing System

    Automatically directs incoming calls to appropriate departments without delay.

    Lead Management Support

    Lead Management Support

    Tracks and manages all valuable leads systematically and efficiently.

    Improved Brand Image

    Improved Brand Image

    Tracks and manages all valuable leads systematically and efficiently.

  • What Makes Sarv Capable

    Cloud-Based Platform

    Cloud-Based Platform

    Seamlessly handles high volumes of incoming calls efficiently and reliably.

    Smart Call Distribution

    Smart Call Distribution

    Ensures no inquiry is ever missed with automatic routing and real-time tracking.

    Lead Capture & Tracking

    Lead Capture & Tracking

    Effectively organizes customer queries and dealer requests for faster action and response.

    Brand Reputation Uplift

    Brand Reputation Uplift

    A single toll-free number adds instant credibility and consistent professionalism to customer communication.

  • What We Offered Extra

    Customized IVR Setup

    Customized IVR Setup

    Enables customers to self-navigate and reach the right department quickly.

    Detailed Call Analytics

    Detailed Call Analytics

    Helps the client monitor call traffic, response time, and performance.

Customer Satisfaction

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