Case Study
Covid 19 Helpline Sarv

Sarv Bringing All Together To Fight Corona

During the COVID-19 pandemic, Sarv.com played a crucial role in bridging the gap between people in need and organizations willing to help. As the world faced a lockdown, communication became a challenge for those trying to assist. Sarv.com facilitated seamless connectivity through its cloud-based telephony solutions, enabling various organizations, including government bodies and NGOs, to support affected individuals efficiently.

Covid 19 Helpline Sarv
Related Stats

Size of the Client Business We Are Managing

  • 200+ Employees
  • 24.8 Cr Total Assets
  • 110,000 Customers
sarv

A leading cloud telephony and communication solutions provider, empowering businesses with advanced automation and connectivity. With a customer-centric approach, Sarv delivers scalable and reliable solutions for seamless communication.

sarv.com

Industry

Healthcare

Office Headquarters

Jaipur India

Founded

2011

The Challenges Faced

The problems DB Corp encountered before partnering with us.

  • The lockdown brought on by the pandemic has affected people across all walks of life. While some are battling health issues or the virus itself, many others are struggling with financial hardships and limited access to basic needs. Daily wage earners, private sector employees, and startups under three years old have faced severe economic disruption. Meanwhile, students, educators, and government organizations are trying to adapt to digital solutions while continuing essential services and awareness campaigns.
  • One of the biggest issues is the communication gap between those who want to help and those in need. Many individuals and organizations are ready to offer support—be it medical aid, food supplies, or financial assistance—but they don’t know who needs what, or in which area. With movement restrictions in place, traditional door-to-door surveys or outreach methods are not feasible, and attempting them can risk spreading the virus further.
  • The challenge lies in finding a safe and efficient way to connect people in need with those who are willing to help, without compromising health or safety. As the lockdown continues, the need for smart, digital, and localized solutions has become more critical than ever.

What We Offered

Solutions that helped them overcome the pain points.

Virtual Numbers

Toll-Free Helplines

Automated SMS Services

Call Routing & Recording

Why Sarv

Reasons why most brands are putting their trust in the solutions we are offering?

  • Brief of Solution We Offered

    Virtual Numbers

    Virtual Numbers

    Enabled seamless call management, tracking, and lead handling for organizations.

    Toll-Free Helplines

    Toll-Free Helplines

    Offered free call access for quick assistance and emergency support.

    Automated SMS Services

    Automated SMS Services

    Delivered instant alerts, awareness messages, and important updates efficiently.

    Call Routing & Recording

    Call Routing & Recording

    Optimized inquiry handling with systematic tracking and call quality monitoring.

  • What Makes Sarv Capable

    Efficient High-Call Traffic Management

    Efficient High-Call Traffic Management

    Expertise in handling large call volumes without disruptions.

    Rapid Cloud Solution Deployment

    Rapid Cloud Solution Deployment

    Quick implementation of scalable cloud-based communication systems.

    24/7 Customer Support & Monitoring

    24/7 Customer Support & Monitoring

    Round-the-clock assistance ensuring seamless service operations.

    Proven Disaster Management Assistance

    Proven Disaster Management Assistance

    Reliable support for emergency response and crisis communication.

  • What We Offered Extra

    IVR Integration for Automated Response

    IVR Integration for Automated Response

    Enabled seamless customer interaction with instant, automated call responses.

    Survey & Feedback Voice Calls

    Survey & Feedback Voice Calls

    Conducted automated surveys to gather customer insights and service feedback.

    Customized Web Forms for Data Collection

    Customized Web Forms for Data Collection

    Designed structured forms to streamline lead capture and user engagement.

Customer Satisfaction

Trusted by over 50,000 companies of all sizes

  • samsung
  • Bharat Electronics
  • logo of income tax department india
  • Route Mobile
  • Tanla
  • Tikona